We want everything from choosing your accommodation through to booking and living at Cityheart to be a an enjoyable experience, so we’ve made lists of some of the answers to your most common questions. Please select a topic below.
Can’t find the answer you’re looking for? No problem! Just get in touch and we’ll do everything we can to help you as quickly as possible.
We hold several open days throughout the year. If you are unable to make the open days please email your local Cityheart Living team to see if they can organise a separate visit. Contact details can be found here.
An independent witness is required for the tenancy agreement. The independent witness must be over 18 and not; be a member of the guarantor’s or student’s family or live in the same household. If we find that anyone else signs this agreement or if any signature is forged then it will be immediately reported to the police as it is a criminal offence.
All UK students can choose to pay in instalments as long as they can provide a UK guarantor. If you cannot provide a guarantor you will need to pay the full year rent upon booking your accommodation. Please see our helpful guide of who can be a guarantor and what documents are required. This can be found here.
When you logon to your Cityheart account it will say whether your booking is complete or if we are awaiting documentation. If you are not sure then please contact your local Cityheart Living team and they will assist. Contact details can be found here.
When making your booking you can request to share with friends. However, it is up to you to make sure your friends apply at the same time as you so that we can try to place you in a flat together.
The deposit is £200.00 and is kept in a government approved deposit scheme during your tenancy.
Deposits will be refunded once the tenancy has ended and final room checks have been completed.
Our formal debt collection process will begin and your guarantor will be contacted and will be asked to pay the amount that you owe. Cityheart Living will commence legal proceedings against any resident who fails to pay the rent due. These proceedings will also include action against the resident’s guarantor.
Provided you are a student in full time education you will be exempt from council tax.
Our rents are inclusive of utility bills.
MOVING IN FAQs
Your local Cityheart Living team will contact you in the run up to your tenancy start date to let you know the move in arrangements.
We usually accept arrivals from 9am – 4pm during office hours and also on arrivals weekends. Your local Cityheart Living team will contact you in the run up to your tenancy start date to let you know the move in arrangements.
Yes you need to provide all your own bedding and linen. The beds provided are ¾ beds.
We provide a toaster (or a grill), kettle, microwave, oven, fridge/freezer and a hob.
Cityheart Living require all tenancy documentation to be completed before you are given access to your room. This includes tenancy agreement and deposit as well guarantor documentation (if applicable).
Part of the experience is meeting people from different backgrounds, interests and cultures. We hope that you will enjoy the diversity of university or college life. However, should you be unhappy it is worth spending some time talking to your flatmates to try to come to some mutually agreeable solution. It is usually not possible for a room move unless an empty room is available. It is important to remember that moving to university is a stressful time and the initial teething problems are usually resolved within the first few weeks.
It is not usually possible to change rooms after you have arrived unless another resident also requests a room swap.
All bedrooms have cabled and Wi-Fi facilities and this is included in your rent.
No, pets are not permitted at Cityheart Living.
You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks on the walls and furniture, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.
Cityheart Living do not supply TV licences for the television supplied in the studio/lounge area or communal area of your flat. Please contact TV Licensing for further details.
An external bike storage area is located onsite and storage is at the owners’ risk. No bikes may be stored within the flats.
LIVING AT CITYHEART FAQs
Cityheart Living are working in partnership with Endsleigh Insurance Ltd to provide you with limited contents insurance. When you move in you will be issued with the policy details.
All post goes to the office and you will be issued with details of how to collect during the move in process.
If this happens during office hours, pop to reception and they will be able to assist. If outside of office hours, your Senior Residents or security will be able to help.
Overnight guests are not permitted at Cityheart Living.
No, Blu-Tack or any alternative brand is not allowed.
Laundry facilities are provided with washer and dryers on-site for a small charge per use. This is a cashless system with topping up required via the ‘Circuit’ App.
It is the residents’ own responsibility to clean their rooms and they share responsibility for the communal area of the flat. Cityheart Living will conduct room and kitchen inspections throughout your tenancy (with prior notice) and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen and lounge are clean.
Smoking (including e-cigarettes) is not permitted in any area within Cityheart Living; this includes bedrooms, stairways and external areas.
If you have any issues that you would like to bring to our attention please contact a member of staff in your management office who will endeavour to resolve the problem for you.
MOVING OUT FAQs
All room items need to be removed before the tenancy end date. If items are left in the room they will not be covered by our insurance and you (and your guarantor) will be liable for any costs of packaging the items up and removal fees.
We do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility then we will only charge that person. If no one accepts the responsibility for damages in a communal area then the charge will be split between everyone in the flat. If this happens, you can discuss this further with a member of our team.
Possibly yes, this is to be fair and consistent with our approach. We encourage you to complete the inventory thoroughly when you first move in. We also document any damage on our own inspections so you may find that we have a record of this damage, please speak to a member of the team for more information.
As we only have limited space for parcels and post we cannot keep mail once your tenancy has ended. All items delivered after the tenancy end date are returned to the sender.
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Choosing the perfect accommodation is just a few clicks away, simply select your location and click ‘book now’. Remember all accommodation bookings require a total of £200.00 deposit and we will never charge you a booking fee.